Contact Support

Choose how you want to contact support

Start a guided support chat or open a direct ticket from your customer account. Both routes keep the conversation inside the support portal.

Guided support chat

Best when you want the assistant to collect the right details before support steps in.

Start in chat and describe the issue in your own words.

The assistant asks follow-up questions when details are missing, such as device, browser, wallet, or transaction information.

If staff follow-up is needed, a real support ticket is created and linked to the chat conversation.

Use your customer account to open, review, and update support tickets directly.

Open a direct ticket when you already know the issue and want to send it straight to support.

After a ticket is open, you can read replies, send updates, and upload requested screenshots or files.

Use the support center for common questions, status updates, and published announcements.