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Preparing your support workspace.
Basic steps to take if a dashboard or record looks like it belongs to someone else.
If a customer sees records, balances, or profile data that do not appear to belong to them:
1. stop making changes 2. sign out and sign back in 3. confirm the correct account email is being used 4. contact support immediately if the issue remains
Incorrect account data should be treated as a priority issue and may need fast support review.
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